Terms

Last updated: 13 November 2026

These terms apply when your business uses Manna Digital’s services, including Eve, our AI chat assistant. Manna Digital (“we”, “us”), ABN 78 689 112 368, is an Australian business registered for GST. Questions: [email protected].

1. Plans and prices

• All prices are in Australian dollars and shown + GST. GST is added on your invoice.
• Eve Lite: website chat only. $49 + GST a month, or $490 + GST for 12 months paid upfront. Up to about 1,000 AI replies a month. New enquiries are emailed to you.
• Eve Chat: $197 + GST a month. Website chat, Facebook and Instagram, inbox, contacts, lead pipeline, calendar and staff phone app.
• Eve Pro: $447 + GST a month. Everything in Eve Chat plus the sales tools listed on our pricing page.
• Add-ons (such as WhatsApp or the AI phone receptionist) are priced separately and only added if you agree.

2. Introductory offers

• Each business can have one introductory offer: either the $25 intro or the 14-day free trial. We may decline a second offer for the same business, website or ABN.
• $25 intro (Eve Lite): $25 + GST in total ($27.50 including GST) for 3 months, starting on the day Eve goes live on your website. Up to about 300 AI replies a month. We send one invoice when Eve goes live. No card is kept on file.
• 14-day free trial (Eve Chat or Eve Pro): free for 14 days or 300 AI replies, whichever comes first, starting on the day Eve goes live. No card needed, no charge.
• At the end of an introductory offer, nothing renews and nothing is charged automatically. We contact you and you choose a plan or stop. If you don’t choose a plan, we switch Eve off.
• After an introductory offer you can choose any plan at the normal price. Moving up doesn’t include another free trial.

3. Billing and payment

• Monthly plans are invoiced monthly in advance. The 12-month Eve Lite plan is invoiced once, in advance.
• Invoices are due within 7 days. If an invoice isn’t paid, we may pause the service after giving you notice.
• We will give you at least 30 days’ notice by email before any price change. The new price applies from your next billing period.

4. Cancelling

• Monthly plans have no lock-in. Cancel by emailing us with 30 days’ notice. The service runs until the end of the notice period.
• The 12-month Eve Lite plan is paid for the year. If you cancel early, we don’t refund the unused months, except where the law requires us to or if we fail to provide the service.
• When you leave, we can export your contacts and conversations on request, and then switch Eve off and delete your data from our platform.

5. AI replies and limits

• An AI reply is one answer Eve types in a chat. A typical chat has about 5.
• Limits are approximate, because our platform measures AI use by cost, not by exact count. They reset each calendar month and unused replies don’t carry over.
• If you reach your monthly limit, Eve pauses for the rest of the month and new chats are sent to you by email, so you don’t lose the enquiry. You can move to a bigger plan at any time.
• Eve Chat and Eve Pro are covered by fair use. If your volume is unusually high, we’ll talk to you before any change.
• Text messages sent through Eve Pro (for example review requests and SMS to past customers) are also covered by fair use. We won’t charge for extra texts unless we have agreed the price with you in writing first.

6. Setup and support

• Eve Lite: we set Eve up on information from your website and email you the install code. You (or your web person) add it to your website.
• Eve Chat and Eve Pro: we set it up for you, and Eve Pro setup is done in person in our service areas.
• Support is by email on business days. We aim to reply within one business day.
• Promo videos included with Eve Chat and Eve Pro are delivered after your first paid month, with one round of changes.

7. Your responsibilities

• Give us accurate information about your business, prices and stock, and tell us when it changes.
• Only install Eve on websites and pages you own or have permission to change.
• Eve tells visitors she is an AI assistant. Her answers come from the information you provide, but AI can make mistakes. Check important details (prices, stock, quotes, bookings) before you rely on them. Quotes, payment requests and bookings must be confirmed by your staff.
• If you use SMS or email marketing (Eve Pro), you are responsible for having your customers’ consent and for including an unsubscribe option, as required by the Spam Act.

8. Your data and privacy

Your contacts and conversations belong to your business. We handle them only to provide the service. See our privacy policy.

9. Your consumer rights

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law, including the consumer guarantees.

10. Changes to these terms

We may update these terms. We will email you at least 30 days before a change that affects your plan.