Privacy policy
Last updated: 13 November 2026 (Eve Lite and assessment calls)
Manna Digital (“we”, “us”) is an Australian business. This policy explains what personal information we collect through mannadigital.com.au, our chat assistant Eve, and our services, and how we look after it.
What we collect
- Details you give us: your name, email, phone number, business name and website, and anything you write in a form or chat.
- Chat conversations with Eve on our website, Facebook or Instagram.
- Basic technical information, such as the pages you visit and your browser type, collected by our website tools.
Why we collect it
- To answer your questions, prepare your free demo or assessment, and contact you about it.
- To provide and support the services you sign up for.
- To improve our website and services.
We only send you marketing messages if you agree, and you can unsubscribe at any time.
AI chat
Eve is an AI assistant, not a person, and introduces herself as AI. Conversations with Eve are saved so our team can follow up. Please don’t share sensitive information such as health or financial details in the chat.
Eve’s answers are written by AI language models provided through our platform. The text of a chat is sent to these providers to produce a reply, and some of them process it outside Australia. They don’t use it to identify you. If Eve can’t help, or you ask for a person, the conversation is passed to a human.
We keep chat transcripts and enquiry details for as long as we need them to follow up and provide our services, and normally no longer than 2 years after your last contact with us, unless the law requires us to keep them longer. You can ask us to delete them sooner.
Assessment calls
If you book our free AI assessment, the call is answered by Eve, our AI assistant. We tell you at the start that the call is recorded and transcribed. We use the recording and transcript only to prepare your assessment report and to follow up with you about it. They are stored in our CRM and calling platform, and the transcript is processed by the AI providers described above, some of which are outside Australia. We normally delete the recording within 12 months, and keep the transcript and report for up to 2 years after your last contact with us. You can ask us to delete them sooner.
Who we share it with
We don’t sell your personal information. We use trusted service providers to run our business, including our CRM and messaging platform, AI providers that power the chat, email and payment providers, and Meta when you message us on Facebook or Instagram. Some of these providers store information outside Australia, for example in the United States. We only share what they need to provide their service.
Our clients’ customers
When we set up Eve for a business (on any plan, including Eve Lite), the enquiries Eve collects belong to that business. On Eve Chat and Eve Pro they are stored in the business’s own account; on Eve Lite they are emailed to the business and kept in an account we manage for it. We handle this information only to provide the service to that business. That business’s privacy policy applies to its customers’ information.
If a business stops using our service, we can export its contacts and conversations on request, and then delete them from our platform.
Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Access and correction
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing [email protected].
Questions or complaints
Contact Andrew at [email protected]. We’ll reply within 30 days. If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.